Patient Rights

1. To avail care services, regardless of race, creed, sex, nation, religion or source of payment.
2. To claim respect, personal dignity, privacy during examination, procedures and treatment.
3. To get protected from physical abuse and neglect.
4. To know the name, identity and professional status of all care providers involved.
5. The patient has the right to seek sensitive / confidential information from Doctors and the same may be intimated to the patient's next of kin if desired by the patient. In case of a minor, the information may be shared with at least one of the parents / guardian.
6. To have access to clinical records.
7. To insist to treat all communications confidential.
8. To learn care plan, adverse consequences, estimated cost, expected results, and alternates.
9. To learn immunization needs.
10. To learn about preventing infections.
11. To agree or decline, full or part of care plan and to know consequences on such decisions.
12. To know the tariff of different care plans.
13. To know financial implications when there is change in patient condition or treatment setting.
14. To opt for another physician or to get a second opinion of another physician.
15. To request to perform spiritual or personal beliefs related desires.
16. For providing consent for anaesthesia, blood / blood products transfusions and invasive / high risk procedures / treatment and when research protocols are initiated involving them.
17. To raise complaints if any on care process and to get resolved through PRO.
18. To request for transfer to another matching facility subject to acceptance by the latter.
19. To seek details if hospital initiates a transfer on possible alternatives.
20. To participate in discharge planning process.
21. To demand for continuity of treatment.
22. To demand for details / clarification on bills irrespective of source of payment.

Patient Responsibilities

1. To provide accurate and complete information on medical history and health problems.
2. To participate in the care plan preparation by care providers.
3. To seek clarifications on doubts if any.
4. To abide by the advice of care providers and to cooperate for the treatment process.
5. To understand the consequences when denying the treatment.
6. To be considerate for providing care to other patients.
7. To abide by hospital rules and regulations like smoking etc.
8. To cooperate for prompt bill settlement as per rules of the hospital.
9. To cooperate for keeping the premises and other utilities clean.
10. To cooperate with hospital staff to perform their duties.
11. To follow instructions notified from time to time by hospital management.

General Instructions (നിർദ്ദേശങ്ങൾ)